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Methodology: An Assessment of Manufacturing Customer Pain Points: Challenges for Researchers

SCM Pain Points

Jul 16, 2018

Pharmaceutical offshoring makes recalls more costly with more quality headaches

I spent some time working on a study of how offshoring impacts quality issues, specifically product recalls, with a number of researchers at the University of Palermo, led by Manfredi…

Apr 9, 2018

Excess and Obsolete Inventory: An Outcome of a Series of Unfortunate Events!

Inventory continues to be a problem for many companies.   In particular, inventory that is considered “Excess and Obsolete” often accumulates and has to be dealt with – often at the end…

Jul 1, 2006

Background: An Assessment of Manufacturing Customer Pain Points: Challenges for Researchers

Background Organizations now recognize that business functions that manage the supply chain (purchasing, logistics, and operations) are critical contributors to competitive advantage and profitability. Until recently, organizations’ attempts to gain…

Jul 1, 2006

Introduction: An Assessment of Manufacturing Customer Pain Points: Challenges for Researchers

Introduction There is increasing evidence that companies that excel in managing their supply chains repeatedly outperform their rivals (Accenture, 2002). It is also increasingly clear that companies must collaborate with…

Jul 1, 2006

Findings: An Assessment of Manufacturing Customer Pain Points: Challenges for Researchers

Findings p. Ten distinct categories emerged, most of which were classified by respondents as severe as well as having a high probability of occurrence. For each of these categories, we…

Jul 1, 2006

Conclusions: An Assessment of Manufacturing Customer Pain Points: Challenges for Researchers

Conclusions p. What should manufacturers be doing to improve the level of relational (social) capital in their supply networks through trust and collaboration? We decided to start off this special…

Jul 1, 2006

Methodology: An Assessment of Manufacturing Customer Pain Points: Challenges for Researchers

Methodology h3. Interviews with supply chain executives We began by creating the interview protocol and establishing contact with senior supply chain executives from ten Fortune 100 manufacturing companies to identify…