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Poole College of Management 
Supply Chain Resource Cooperative

References: An Assessment of Manufacturing Customer Pain Points: Challenges for Researchers

July 1, 2006

References

Accenture. (2002). A Global Study of Supply Chain Leadership and its Impact on Business Performance. Retrieved October 22, 2005, from http://accenture.com/xdoc/en/services/scm/scm_thought_fp.pdf

Cousins, P., Handfield, R. B., Lawson, B., & Peterson, K. (in press). Creating supply chain relational capital: The impact of formal and informal socialization processes. Journal of Operations Management, special issue on Behavioral Research in OM.

Giunipero, L., & Handfield, R. B. (2004). Purchasing Education and Training, Part II. Tempe, AZ: Center for Advanced Purchasing Studies.

Handfield, R. B. (2006). Supply Market Intelligence. New York: Taylor and Francis.

Handfield, R. B., & McCormack, K. (2005). What you need to know about sourcing in China. Supply Chain Management Review, 9(5), 56-62.

Handfield, R. B., & Nichols Jr., E. L. (2002). Supply Chain Redesign: Transforming Supply Chains into Integrated Value Systems. Upper Saddle River, NJ: Prentice Hall.

Oh, H., Chung, M.-H., & Labianca, G. (2004). Group social capital and group effectiveness: The role of informal socializing ties. Academy of Management Journal, 47(6), 860-896.