SCM Pain Points :Supply Chain Management, SCRC Articles Library
SCM Pain Points: Supply Chain Management Articles
Findings p. Ten distinct categories emerged, most of which were classified by respondents as severe as well as having a high probability of occurrence. For each of these categories, we provide 1) examples of statements made by the senior executives that we interviewed to give a better sense of how these respondents are conceptualizing the pain point, and 2) implications for research into supply chain trust and collaboration. Click on the links below to review the findings in depth: Supply chain fragmentation Lack of global project resources Lack of internal collaboration and business intelligence Commodity price increases Global competition Developing SCM talent
Conclusions p. What should manufacturers be doing to improve the level of relational (social) capital in their supply networks through trust and collaboration? We decided to start off this special issue with a managerial look at supply chain pain points as perceived by a group of senior global logistics executives from a number of different Fortune 100 manufacturing companies. We expected these pain points to give us insights into where such companies may be planning to increase collaboration and to risk trust—or where they may be reacting to the downside of such collaboration and trust. Our review of the 10 pain
Methodology h3. Interviews with supply chain executives We began by creating the interview protocol and establishing contact with senior supply chain executives from ten Fortune 100 manufacturing companies to identify pain points inhibiting their organizations’ ability to innovate. Interviews were centered on the discussion of three issues: We would like you to briefly describe three or four primary pain points you are experiencing today. What is the primary business process or business function associated with this pain (e.g. finance, supply management, manufacturing, marketing, etc.) Could you describe the relative severity of these pains on your business operations, in terms of
Background Organizations now recognize that business functions that manage the supply chain (purchasing, logistics, and operations) are critical contributors to competitive advantage and profitability. Until recently, organizations’ attempts to gain competitive advantage focused primarily on marketing, product differentiation, and the exploration of new distribution channels (e.g., Internet, e-commerce, e-business, and e-market places). Recent studies, however, suggest that senior executives have added supply chain management (SCM) to this list, considering it as critical or very important to their company and industry. There is also increasing evidence that companies that excel in managing their supply chains repeatedly outperform their rivals (Accenture, 2002).
Introduction There is increasing evidence that companies that excel in managing their supply chains repeatedly outperform their rivals (Accenture, 2002). It is also increasingly clear that companies must collaborate with suppliers and customers to respond to market needs. Such collaboration, while often beneficial, may result in challenges that we refer to as pain points — that is, specific and well-defined aspects of SCM that are hindering smooth flow and ability to innovate in a firm’s supply chain as perceived by senior supply chain executives. An understanding of current supply chain pain points is essential to coming to grips with the role
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