Instructor:

Cecil Bozarth , PhD
North Carolina State University
Author of "Introduction to Operations and Supply Chain Management," 2nd edition, Pearson, Prentice-Hall

SECTION Index

Introduction

CPFR Process Model

  1. Strategy and Planning

   2. Demand and Supply Management

   3. Execution

   4. Analysis -
       a. Exception Management

       b. Performance Assessment

           and Collaboration

Organizational Implications

Summary

References

Collaborative Planning, Forecasting and Replenishment (CPFR): A Tutorial

Summary

• CPFR has its roots in Efficient Consumer Response (ECR), but goes further by formalizing the planning, sales and order forecasting, and exception handling activities.                          

• The CPFR process model consists of 4 major processes:
• Strategy and planning
• Demand and supply management
• Execution
• Analysis

• The 4 major processes are further subdivided into 8 collaboration tasks.

• Each collaboration task has corresponding enterprise tasks, most of which retailers and manufacturers are already doing.  CPFR provides the framework for coordinating these efforts.

• To implement CPFR, many manufacturers use cross-functional customer teams, while many retailers use cross-functional category teams.  Such teams have the benefit of simplifying both inter-firm and intra-firm coordination.

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