SUPPLY CHAIN RESOURCE COOPERATIVE

Category Archives: Business Process Outsourcing

  1. The Dreamliner Debacle Continues….the Death of Outsourcing?

    February 5, 2013
    by: handfield
    categories: Aerospace Supply Chain, Business Process Outsourcing, Design for Supply Chain, Supplier Relationship Management, Supply Chain Management

    Tim Cummins, CEO of the International Association of Commercial and Contract Management (IACCM), notes in his blog Commitment Matters that Dreamliner’s battery problems are perhaps due to the lack of procurement competencies that exist in the organization.  This is an interesting observation, and as he predicts, hardly marks the end of outsourcing.  In fact, many [...]

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  2. Socialization: An Important Dimension of Supply Chain Relationships

    May 8, 2012
    by: handfield
    categories: Business Process Outsourcing, China Supply Chain, Customer Relationship Management, Strategic Sourcing, Supplier Relationship Management, Supply Chain Strategy

    The ability to capture value from your business relationships is increasingly seen as critical differentiator in firm success (Cousins et al., 2006). Much of the strategic purchasing literature addresses the role of spend analysis, supplier selection, leveraging, negotiation, and contract management – yet there is a critical element of strategic supply management that occurs after [...]

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  3. Lean Aerospace Supply Management Developments

    April 2, 2012
    by: handfield
    categories: Aerospace Supply Chain, Business Process Outsourcing, Contract Management, Forecasting, Global Supply Chain, Inventory Management, Logistics, Supplier Relationship Management, Supply Chain Management, Supply Chain Strategy

    In a recent set of interviews, I had an opportunity to learn about some of the recent developments in the aerospace industry, that is happening in both commercial and defense sectors.  As organizations seek to drive inventory out of the supply chain and improve working capital, while simultaneously reducing leadtimes and customer responsiveness, they are [...]

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  4. P&G slashes marketers in lieu of free social media

    February 1, 2012
    by: handfield
    categories: Business Process Outsourcing, Customer Relationship Management, Supply chain analytics, Supply Chain Management, Supply Chain Talent, Supply Market Intelligence

    A recent article in business insider portends bad news for marketing folks.  Procter and Gamble’s prodigious CEO, Robert McDonald, announced that he is going to lay off 1600 marketing people in order to “moderate” his ad budget because Facebook and Google can be “more efficient” than the traditional media that usually eats the lion’s share [...]

    [3 comments]

  5. Are Companies Considering the Risks of BPO?

    November 7, 2010
    by: handfield
    categories: Business Process Outsourcing, Supply Chain Management

    In our recent study of Business Process Outsourcing Trends, we identified a number of other interesting trends.  First, roughly 50% of companies surveyed have continued to maintain their current back office functions locally insourced, and have focused on improving these processes through continuous improvement.  A second group (roughly 25-40%) have developed consolidated and technology-enabled service [...]

    [4 comments]